Our local library underwent a major revamp and reopened last week. A recent visit has been surprisingly a multi sensory experience and surely worth the wait.
* The categorisation of the books is done so well by genre instead of just the standard alphabetically stacking. However each section has a recommended shelf of the latest/ frequent borrows. It even has a BookTok shelf (books made popular on TikTok) !
* The checkout stations have been turned into sophisticated kiosks which can scan multiple books (like a shopping basket scan)
* The return chute has been replaced with sensors that automatically scan the returned book codes
The smarts have been incorporated in everything - the name, look to the ambience providing a great CX.